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Frequently Asked Questions


Q: My dog doesn't like other dogs, can he stay separate?

A: Happy Tails is strictly a social play environment and is only appropriate for dogs that are comfortable spending a good deal of time interacting with other dogs.  We are unable to accomodate dogs that need to be kept separate due to medical or behavioral issues.  


Q: What should I bring for my dog during a boarding stay?

A: Please bring enough of your dog's own food to amply cover their boarding stay.  We want them to stay on their own normal diet to avoid gastrointestinal upset.  We accomodate all types of food; dry, wet, raw etc.  Treats are also welcome and will be given to your dog with their meals.  You are welcome to bring any of your dog's belongings from home including a bed, blanket, or toys.  However, we do not allow rawhide chews as they present a choking hazard.  Real bones, antlers, and Kong toys are great choices for dogs that like to have something to chew on when they are in their suite.  If your pet is on medication please bring more than enough and leave it in its original bottle.  We provide our own bowls for your dog's use, though we will use owner provided slow-feed bowls and raised bowls when necessary.


Q: Is a social play environment appropriate for elderly dogs?

A: Here at Happy Tails we strive to give each dog individualized attention and care while maintaining a group setting.  Many of our clients are older or senior dogs that still enjoy an active lifestyle.  However, older dogs that get tired very easily, have weakened immune systems, or have mobility issues may do better in a home or traditional kennel setting.  We do accommodate dogs that take medications or have minor medical issues as long as your vet has cleared your dog to be in a group play environment.  If you are unsure of how your older dog would adapt to a social environment please discuss this with your veterinarian.


Q: My dog has behavioural issues, can he still become a Happy Tails member?

A: Not every dog is perfect, and we understand that.  Our staff is able to work with a wide spectrum of dog personalities and quirks.  Proper socialization with other dogs and people is an important aspect of dog ownership, and we seek to make all dogs within our care as comfortable as possible.  If you are unsure of whether a group play environment would be appropriate for your dog, please call or email us.


Q: Are there any breed or size restrictions?

A: All dogs that come to Happy Tails are evaluated as individuals, regardless of breed or size.  We understand that some breeds are genetically predisposed to certain behaviors and play styles, and work to manage them accordingly.  Dogs in our care are separated into three groups generally according to size, age, and temperment.  Our three sections each feature an indoor and outdoor area that the dogs are allowed to move through freely.  Each play group is actively monitored by staff members to encourage healthy interaction and play, and interrupt or redirect undesirable behaviors.         


Q: Do the dogs ever get in fights?  What happens if they get hurt?

A: As any pet owner knows, dogs can get into altercations for a number of reasons.  We take every precaution to minimize these risks through rigorous supervision and policies designed to keep the dogs safe.  Every dog that comes here has undergone a day of evaluation to ensure that any behavior problems are manageable and within our allowable spectrum.  We understand that no dog is perfect and seek to create a setting where social dogs and dogs that are learning to be social can coexist harmoneously.  Should an altercation occur, our staff are trained to quickly and efficiently separate the dogs involved.  We keep a full in house first aid kit for minor injuries, and our veterinarian is just down the road for any necessary medical attention.